This Privacy Policy sets out how Symington Family Estates Vinhos SA uses the personal data of its clients, visitors, workers and partners. The new Privacy Policy is effective as of 25.05.2018.
For the purposes of the General Data Protection Regulation (GDPR), any other data protection legislation applicable to the EU members, or other provisions regarding data protection, the controller is:
Name and Address of the Data Controller
Symington Family Estates Vinhos SA
Travessa Barão de Forrester, n.º 86
Apartado 26
4431-901 Vila Nova de Gaia
Please note that the above e-mail address should only be used for data privacy and security issues. For any unrelated issues, please contact [email protected]
When we collect your data
Your personal data will be gathered and processed in the following cases:
- If you subscribe to a newsletter;
- If you fill in your personal data on a contact form on a Symington Family Estates website;
- If you book a visit to Symington Family Estates lodges.
How your personal data will be used
Your personal data will be processed solely to the purpose of providing the service which your requested, for instance, to send you a newsletter, to organize your visit to our lodges or to contact you in order to answer your questions. Whenever you authorize it explicitly, we might provide you with commercial information.
With whom the data can be shared with
In general, we will not share your data with third parties. In the case of booking a visit to Dow’s Visitor Centre, Graham’s 1890 Lodge, or Cockburn’s Lodge, your information will be shared with those businesses belonging to Symington Family Estates Vinhos SA, that are responsible for offering these services.
What personal data may be collected
- E-mail
- Telephone/ Mobile number

Cookies and Analytics

Cookies are files with small amount of data, sent by websites that users visit and that then are saved onto their computers. This information enhances website efficiency and facilitates user access to information that they search for and eliminates the need to repeatedly enter the same information. Cookies are not used to gather personal information, only to temporarily save your information.
We also make use of Google Analytics service from Google Inc. in order to analyze our web traffic data and constantly improve our services. You can check their own privacy policy here
In all cases, the analytics information collected is anonymized before storage, so we are not able to track any single individual. All legal provisions regarding data protection will be complied with.
How we keep your personal data safe
We use a wide range of security mechanisms, including encryption and authentication measures, to help protect and safeguard the security, integrity and availability of your personal data. We also have an internal information security policy and all our employees are bound to confidentiality agreements, guaranteeing that your information is always safe.
The company responsible for storing and safeguarding your data is Memória Visual - Produções Digitais Lda.
For how long we keep your personal data
Customer/visitor data will be safeguarded until the person in question requests its removal, through [email protected]
How can you change or withdraw your consent
You may at any moment change or withdraw your consent.
After withdrawing your consent, you will no longer be contacted or receive any communications for the purposes described in the Privacy Policy.
Feel free to contact us at [email protected] in the event you want to withdraw your consent.
Your rights
If you have any question about how we use your personal data you can contact the Data Protection Officer.
Subject to certain conditions, you have the right to request us to:
- provide any additional information about how we use your personal data;
- issue a copy of your personal data entrusted to us;
- amend/change any data that we hold;
- erase any personal data whose use is no longer legitimate;
- limit the use of your personal data until your complaint is investigated.
If you decide to exercise any of these rights, we will analyse the request and will respond within 30 (thirty days).
Changes to this Privacy Policy
This Privacy Policy is effective as of 25.05.2018 and will remain in effect until further notice.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.


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